FAQ

An EXCHANGE TANK is where you exchange your empty tank for one of our full ones. Because you’re giving us your empty tank, the price for the exchange tank is much lower. However, if you are looking to buy an additional SPARE TANK, without exchanging an empty one for it, you’ve come to the right place. Just select a NON-EXCHANGE tank with your order.

All tanks are inspected and then refilled to exact specifications. All tanks contain newly Overflow Protection Device.

Yes. We deliver 7 days a week with same-day and next-day deliveries for zip codes around the area.

Delivery hours change on a day to day basis, but generally we will deliver from dawn to dusk, although almost all orders are completed and delivered before 6pm on the day of delivery. Please have your tanks out before 7am on the day of the exchange as we often start our delivery days very early.

No, our delivery person just needs access to your existing tank to make the exchange or spare tank delivery.  Please provide instructions on how best to access your tank so our delivery drivers can make their exchange most efficiently by using the “tank location” selector on the checkout page and/or adding additional notes if necessary.

In order to be able to provide the level of service that we do, we are unable to schedule “appointments” or “delivery windows” with our customers. Tanks must be left in an accessible place for our driver to complete the delivery and we will attempt to give constant updates on delivery status through email.  You are able to check the status of your order by either calling us or going to the “My Account” page, then to “Orders”.  You can also call us and we will be happy to provide you a status update.

Propane Hunter strives to provide an excellent level of service. How do we do we do this? It’s only with your help to make the delivery as efficient as possible. On our website, we give you several choices of where a tank can be left to accommodate almost all customers needs. However, in a few instances, these needs can’t be met and we sometimes are unable to deliver in certain situations. Examples of these situations are if you cannot comfortably leave the propane tank in an accessible place for our delivery driver. Our drivers are not permitted to enter a customer’s residence so any delivery that requires this cannot be completed.

Upon a reasonable request, we do pick up unwanted used propane tanks. Please call our support team to schedule a pickup. Please never put a tank out with your normal garbage as it could be unsafe.

The type 1 valve is attached by a hose from your grill with a large plastic screw connection that must be completely tightened to engage the valve and operate properly. The type 2 connection is a spring-loaded connection where a metal ring on the tank is slid back to allow for the hose to engage and snaps back into place to ensure a tight connection.

We may charge a small $5 fee for all tanks that are not left out since it requires us to make a second visit to your house. In some cases, if you contact us before the delivery, we are able to arrange for the tank to be left for immediate use. We will reschedule your delivery to the next available date. We are unable to cancel orders once an initial delivery is attempted.

Once a secure connection is confirmed, make sure that the valve is open on the tank and the grill burners are turned on. At this point you should be able to hear and smell the flow of the propane to the grill and the grill can carefully be lit (be sure to leave the top open when lighting the grill).
If either of the steps mentioned above does not work call us and we provide an evaluation on your valve for a small fee.

OPD tank valves are designed so that no gas is able to escape from the tank unless the valve is engaged by the grill hose. Gas cannot escape from the tank, even if the valve is left open, however, when connecting the tank to the grill, always make sure that the valve is in the off position.

Absolutely. We provide great pricing and convenient 7 day per week delivery. We provide a simple and easy to use service, done the way we like to do business…no gimmicks or hidden fees. Call us today or request a quote from our “Business” page and start doing your business with Propane Hunter.